Junior Support Engineer

Atrity is looking for a Software Support Engineer (L2) in our team! This engineer has the ability to solve less structured but more defined and complicated technical tasks. Working as an escalation engineer for tier 1 teams, this engineer will be engaged in higher-level troubleshooting and problem management that will impact some of our largest and complete customers.

No of openings: 2

Location: Chennai and Trichy

Year of Experience: 1 Year to 3 years

Salary: 2.4 LPA to 4.8 LPA

Main Responsibilities :
  • Hands on experience in any two of these three: Phython, AWS, Kubeernetes.
  • Proactively troubleshoot cloud deployments based on OpenStack, Kubernetes, Docker, container and other cloud technologies, detect, report and resolve issues.
  • Reproduce customer issues and provide detailed information to the development team.
  • Work closely w/ development team: discuss customer issues.
  • Provide engineering support for product issues escalated by L1 support team. Help L1 support team deal w/ critical customer issues, participate in troubleshooting sessions over Webex as needed.
  • Work history equivalent (2+ years software engineering/support experience).
  • Ready to do Work from office.
  • Strong English speaking and writing ability required.
  • Expert Linux system administration and troubleshooting skills.
  • Expert understanding of networking concepts and protocols.
  • Ability to read and understand Python code and Java API(Kotlin) skills.
Key requirement:
  • Knowledge of OpenStack, Kubernetes, Docker, container.
  • Experience working w/ and maintaining Python codebases.
  • Experience w/ databases and message brokers (PostgreSQL, RabbitMQ, ElasticSearch, Cassandra).
  • Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus).
  • Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm).
Expected Date of Closure:


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