CAREERS

Atrity is looking for a Software Support Engineer (L2) in our team! This engineer has the ability to solve less structured but more defined and complicated technical tasks. Working as an escalation engineer for tier 1 teams, this engineer will be engaged in higher-level troubleshooting and problem management that will impact some of our largest and complete customers.

No of openings: 1

Location: Chennai and Trichy

Year of Experience: 5 years to 8 years

Salary: 6 LPA to 9.6 LPA

Main Responsibilities :

• Hands on experience on these three: Phython, AWS, Kubeernetes.
• Proactively troubleshoot cloud deployments based on OpenStack, Kubernetes, Docker, container and other cloud technologies, detect, report and resolve issues.
• Reproduce customer issues and provide detailed information to the development team.
• Work closely w/ development team: discuss customer issues.
• Provide engineering support for product issues escalated by L1 support team. Help L1 support team deal w/ critical customer issues, participate in troubleshooting sessions over Webex as needed.

Qualification:

• Work history equivalent (3+ years software engineering/support experience).
• Ready to do Work from office.
• Strong English speaking and writing ability required.
• Expert Linux system administration and troubleshooting skills.
• Expert understanding of networking concepts and protocols.
• Ability to read and understand Python code and Java API(Kotlin) skills.

Extra qualification – Nice to have :

• Knowledge of OpenStack, Kubernetes, Docker, container.
• Experience working w/ and maintaining Python codebases.
• Experience w/ databases and message brokers (PostgreSQL, RabbitMQ, ElasticSearch, Cassandra).
• Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus).
• Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm).

Expected Date of Closure:

Immediate.