Network Engineer L1 & Customer need the support services for the Desktop / Network Support engineer

Primary responsibility will be supporting users base with their technology needs including desktop support issues, printers and networking. Experience supporting Windows 7, Windows 10 and Office 2016, Office 2019 and Office 365 is required.

Note: Active part (Switches, Firewall etc) will be taken care by the customer directly.

No of openings: 2

Location: Chennai

Experience: 2 years to 5 years

Salary: 2 LPA to 2.6 LPA

Skill Set Required:
  • Providing 1st Level support to local Client/Infrastructure.
  • Participates in the Enterprise Service Desk Queue Process.
  • Address user tickets regarding hardware, software and networking.
  • First level analysis of all the tickets before transferring to next level.
  • Executes the deployment process and desktop image components.
  • Setup computer systems for new users and instruct on access to company systems including, email, desktop applications and accounting systems.
  • Knowledge in installation, maintenance, administration of LAN infrastructures, such like TCP/IP networking..
  • VPN related issues troubleshooting.
  • Mailbox Configurations/Resolving mail issues and Mailbox archiving.
  • Internet connectivity & related issues.
  • Remote troubleshooting and application support.
  • Assist with support of multifunction office printers and network printers.
  • Maintains software version control (application and system).
  • Maintains client security settings (e.g. admin rights, software installs, etc).
  • Handle asset management, maintain inventory, and liaise with internal teams in asset procurement.
  • Perform health check on PCs, Servers & network equipment’s.
  • Test alternative pathways until you resolve an issue.
  • Document and keep updated team processes and procedures.
  • Communication with vendors for the supply and support of IT infrastructure.
  • Handle basic IT training, provide necessary guidance to end user and manage user request.
  • Excellent Written and Verbal Communication Skills.
  • Ability to multi-task.
  • Strong Process Orientation.
  • Excellent Customer Focus.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Help create technical documentation and manuals.
  • Should complete full time Degree.
  • Ready to do Work from office.
  • Strong English speaking and writing ability required.
Expected Date of Closure:


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